Workplace Operations Coordinator - NY 55 Thomas St | Gapinc Job

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives

What You'll Do

Building Operations & Facilities Support

·         Coordinate preventative and corrective maintenance activities and manage facility service requests.

·         Conduct routine building inspections and workplace readiness audits.

·         Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.

·         Monitor campus appearance, code compliance, storage areas, and operational standards.

Customer Service & Service Request Management

·         Manage and route requests received through phone, email, and ticketing systems.

·         Track requests through completion and ensure service-level expectations are achieved.

·         Serve as a trusted workplace resource and maintain strong business partner relationships.

·         Provide hands-on operational support when needed.

Conference Rooms, Events & AV Support

·         Coordinate conference room reservations, room configurations, and audiovisual requirements.

·         Support executive meetings, town halls, conferences, and workplace events.

·         Partner with Global Events, Catering, and Technology teams to deliver successful events.

·         Support conference center technology and event-day operations.

Vendor Management & Workplace Services

·         Coordinate building service vendors, contractors, recycling, donation, and destruction programs.

·         Schedule recurring services and monitor vendor performance.

·         Manage vendor access, escorts, work execution, and service quality.

·         Build strong relationships with internal and external service providers.

Furniture, Moves & Workplace Projects

·         Coordinate furniture installations, repairs, reconfigurations, and workspace changes.

·         Support office moves, occupancy changes, and workplace projects.

·         Assist with transportation of furniture, fixtures, equipment, and materials.

·         Maintain organized storage, staging, and inventory areas.

Administration, Compliance & Reporting

·         Maintain maintenance records, service reports, workplace documentation, and operational metrics.

·         Support purchase orders, invoices, vendor documentation, and reporting.

·         Maintain workplace information on company communication platforms.

·         Support emergency preparedness, compliance programs, and business continuity activities.

Who You Are

·         3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.

·         Strong organizational, communication, and problem-solving skills.

·         Experience with service request platforms, vendor coordination, and workplace projects.

·         Ability to manage multiple priorities while delivering exceptional customer service.

·         College degree preferred.

Physical Requirements

·         Ability to walk throughout office buildings and conduct inspections.

·         Ability to move furniture, equipment, and materials up to 60 pounds.

·         Ability to support event setups, workplace projects, and operational activities.