Application Support Engineer - Pune, PDC3C | Accenture Job

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python (Programming Language)
Good to have skills : AI Agents & Workflow Integration
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with different teams to understand system behavior and deliver timely solutions that maintain business continuity and enhance system reliability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
- Document findings and resolutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of process improvements to enhance system stability and performance.
- Support junior team members by sharing insights and providing guidance on problem-solving approaches.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Good To Have Skills: Experience with AI Agents & Workflow Integration.
- Strong problem-solving abilities with a focus on identifying root causes and delivering effective solutions.
- Familiarity with debugging tools and techniques to analyze software behavior and performance.
- Ability to work with multiple software components and understand their interactions within business systems.
- Effective communication skills to collaborate with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Python (Programming Language).
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

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