Application Tech Support Practitioner - Bengaluru, BDC6F | Accenture Job

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Kubernetes
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of quality by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems. The practitioner carefully identifies client issues, interprets their nature, and designs appropriate resolutions by leveraging a thorough understanding of the product. The position requires dedication to sustaining system reliability and fostering positive client relationships through proactive support and problem management.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and communicate technical information clearly to both technical and non-technical stakeholders.
- Continuously update knowledge base and support documentation to enhance team efficiency.
- Assist junior team members by sharing expertise and providing guidance when needed.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kubernetes.
- Strong understanding of container orchestration and management.
- Experience with deployment, scaling, and troubleshooting of containerized applications.
- Familiarity with cloud-native technologies and microservices architecture.
- Ability to monitor system performance and implement improvements.
- Knowledge of networking concepts related to Kubernetes environments.

Additional Information:
- The candidate should have minimum 3 years of experience in Kubernetes.
- This position is based at our BDC6F - SEZ office.
- A 15 years full time education is required.

15 years full time education

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