Parking Services Supervisor (3pm - 11:30pm, Riverside) - RIVERSIDE METHODIST HOSPITAL | Ohiohealth Job

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Job Description Summary:

The Parking Services Supervisor is responsible for supervising daily operations across valet, parking facilities, and shuttle services to support patients, visitors, and associates. This role provides hands on operational leadership, staff supervision, service recovery, and coordination of resources to ensure continuity of services across the campus. The Supervisor works flexible hours, supports multiple service lines, and serves as the primary point of contact during assigned shifts when managers are unavailable.

Responsibilities And Duties:

Supervisory Responsibilities – Approx. 55%
Supervise daily operations for Valet team, Parking Operations, and Shuttle Services during assigned shifts
Serve as the first point of contact for associates, customers, and leaders when managers are unavailable
Provide direction, coaching, and real‑time support to frontline associates
Assist with interviewing, onboarding, training, and performance feedback
Ensure compliance with departmental policies, safety expectations, and service standards
Support service recovery for escalated patient, visitor, or associate concerns
Coordinate coverage, assignments, and workflow during high‑volume periods, emergencies, or staffing shortages

Operational Support – Approx. 40%
Support valet operations, including customer interactions and vehicle handling, as needed
Monitor parking facilities, garages, and shuttle routes for safety, efficiency, and service issues
Assist with shuttle operations, including scheduling support, coordination with fleet maintenance, and inspections as assigned
Maintain oversight of operational supplies, equipment, badges, and access tools
Coordinate with interdisciplinary departments and third‑party vendors on parking‑related initiatives or special events

Additional Duties – Approx. 5%
Participate in departmental goal setting aligned with safety, quality, service, and efficiency
Support budget awareness and efficient use of resources
Promote High Reliability Organization (HRO) principles in daily work
Maintain confidentiality and adhere to all OhioHealth information security and privacy policies

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications:

High School or GED (Required)DL - Driver's License - Department of Motor Vehicles

Additional Job Description:

SPECIALIZED KNOWLEDGE

• Knowledge of parking operations, valet services, and shuttle transportation workflows
• Experience with customer service, service recovery, and de‑escalation
• Familiarity with scheduling, associate training, timekeeping systems (e.g., MyTime), and basic inventory controls
• Ability to respond to operational or safety concerns in real time
• On‑the‑job training provided (e.g. lift assist training)

Work Shift:

Scheduled Weekly Hours :

Department

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Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment