Roche Application Support Engineer - Kuala Lumpur, Vertical Corp. Tower B | Accenture Job

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project 0011024021-PH-SG-RGITSC KL- Safety. The client is ROCHE, a company that specializes in pharmaceuticals and diagnostics, focusing on advancing healthcare through innovative solutions. Responsibilities: As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in ServiceNow is required. Advanced proficiency in ServiceNow ITSM Incident Management is recommended. Additionally, advanced proficiency in Application Remediation and IT Troubleshooting is suggested. 1-2 years of experience in a technical support or helpdesk environment preferred. Strong communication and problem-solving skills with a customer-first mindset. Basic understanding of incident management tools (e.g., ServiceNow, JIRA). Familiarity with ITSM processes and ticket lifecycle management. Ability to work in a fast-paced, service-oriented environment.

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project 0011024021-PH-SG-RGITSC KL- Safety. The client is ROCHE, a company that specializes in pharmaceuticals and diagnostics, focusing on advancing healthcare through innovative solutions.

Responsibilities: As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in ServiceNow is required. Advanced proficiency in ServiceNow ITSM Incident Management is recommended. Additionally, advanced proficiency in Application Remediation and IT Troubleshooting is suggested.
1-2 years of experience in a technical support or helpdesk environment preferred.
Strong communication and problem-solving skills with a customer-first mindset.
Basic understanding of incident management tools (e.g., ServiceNow, JIRA).
Familiarity with ITSM processes and ticket lifecycle management.
Ability to work in a fast-paced, service-oriented environment.

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