Journeys Program Support - Bengaluru, BDC10A | Accenture Job

Role Title: Journeys Program Support (CL9)Role SummaryProvides operational and program management support for the client visit lifecycle, ensuring seamless planning, coordination, execution, and follow-through across all engagements.Key ResponsibilitiesVisit Coordination• Manage visit intake, scheduling, tracking, and workflow coordination• Support execution of the end-to-end visit process from request through completion• Coordinate stakeholders across account, business, and operational teamsProgram Operations• Maintain visit dashboards, trackers, and reporting• Monitor milestones, timelines, and deliverables• Ensure adherence to established processes and quality standardsLogistics & Communications• Coordinate meeting schedules, logistics, communications, and documentation• Prepare visit materials and support engagement readiness activities• Manage post-visit documentation and action trackingContinuous Improvement• Support maintenance of playbooks, templates, and knowledge repositories• Identify opportunities to simplify processes and improve efficiencyQualifications• Strong organizational and project coordination skills• Experience supporting programs, events, client engagements, or operations• Excellent communication and stakeholder management capabilities• High attention to detail and ability to manage competing priorities Success Metrics• Timely and accurate execution of visit processes• Quality of reporting and program administration• Stakeholder satisfaction• Compliance with operational standards and service levels

Minimum of 2 years of experience in program coordination, project support and operations, maintaining trackers, dashboards, and program reporting Bachelor s degree or equivalent minimum 5 years of overall work experience Strong organizational skills and attention to detail Excellent communication written and oral and interpersonal skills Proven ability to manage competing priorities

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