IT Customer Service Representative - Chennai, CDC2E | Accenture Job

Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : PySpark
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an IT Customer Service Representative, a typical day involves overseeing the smooth delivery of IT production systems and services. This role requires managing incidents, issues, and outages by coordinating timely investigations and ensuring prompt restoration of services. The position demands continuous monitoring and proactive communication to maintain system reliability and support operational efficiency within the IT environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless service delivery and address operational challenges.
- Maintain clear and effective communication with stakeholders regarding incident status and resolution progress.
- Document incident reports and service restoration activities to support continuous improvement.
- Assist junior team members by sharing knowledge and providing guidance to enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in PySpark.
- Strong knowledge of distributed computing frameworks and big data processing concepts.
- Experience in troubleshooting and resolving issues within production IT environments.
- Ability to analyze system logs and performance metrics to identify root causes of incidents.
- Familiarity with automation tools and scripting to streamline operational tasks.
- Excellent problem-solving skills with a focus on maintaining service availability and reliability.

Additional Information:
- The candidate should have minimum 3 years of experience in PySpark.
- This position is based at our Chennai office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.