COMPLETE PB&G Host - Orlando

Responsibilities: 

• Maintain the reception area and entrance in all aspects of stocking and cleanliness  

• Assist the department managers with training of new employees as requested  

• Retain all assigned wardrobe in accordance with established standards and uniform guidelines 

• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times 

• Perform all assigned duties as detailed in your opening, afternoon and closing checklists   

• Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly   

• Check the blocking sheet to identify all regulars and VIP guests   

• Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable   

• Answer calls promptly to maximize the restaurant’s capacity   

• Try to accommodate regulars and reservation requests of concierges   

• Utilize all tables to achieve higher turnaround of guests   

• Work closely with concierges and other agents to increase guest satisfaction   

• Assume all other responsibility relating to operational items at the reception desk   

• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner   

• Update all operational telephone numbers as needed   

• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.   

• Attend training sessions and read training notes to improve your knowledge   

• Give constant feedback to managers regarding our guests’ satisfaction    

• Be fully conversant with every aspect of Four Seasons emergency procedures   

• Be fully conversant with all the Four Seasons policies as detailed within the employee handbook   

• Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment    

• Clear and reset tables as needed (if necessary)   

• Complete any other task as assigned by management 

Minimum Qualifications:  

• Prior experience working in Food & Beverage 

• Must be able to thrive in a fast-paced environment with a large team 

• Ability to perform basic mathematical equations   

• Ability to demonstrate a positive attitude at all times   

• Ability to keep an open and objective view   

• Ability to listen effectively, empathetically and be respectful at all times   

• Ability to communicate assertively    

• Ability to maintain confidentiality   

• Ability to maintain composure and stay focused   

• Ability to maintain personal integrity   

• Ability to work as a team, stay organized, multi-task, and prioritize   

• Ability to use strong judgment   

• Must portray an outgoing personality that is warm and friendly while demonstrating enthusiasm and professionalism    

• A sincere willingness to provide service to residents, guests, and peers. 

• Good organizational skills, with the ability to work independently. 

• Ability to function well under pressure, set priorities and adjust to changing conditions. 

• High work ethic, with a sense of responsibility for the role filled within our team. 

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. 

Comprehensive Benefits 

• Energizing Employee Culture where you are encouraged to be your true self!   

• Comprehensive learning and development programs to help you master your craft.   

• Inclusive and diverse employee engagement events all year-round.   

• Exclusive discount and travel programs with Four Seasons  

• Competitive wages and benefits

• Medical Insurance after 30 days of employment

• Employer-paid Dental and Vision Insurance

• 401(k) and Retirement Plan Matching

• Employee Assistance Program

• And so much more!