The Mortgages department is a part of the Retail Lending business of the bank and offers Asha Home Loans to all segments including affordable segment of customers Pan India.
About the Role:
This role is responsible for achieving business goals within laid down compliance norms through adoption of transformation within Asha Home Loan business.
Details of the Role:
Department
Retail Lending
Grade
AM/DM/M
Sub-Department
Retail Lending- ASHA Home Loan – DSA
Reporting (Business)
M/SM/AVP
Location
Pan India
Reporting (Matrix)
Key Responsibilities:
Business Goals and Profitability
Achieve ASHA home loan disbursement targets through assigned DSA partners.
Drive daily productivity through regular engagement and support to DSAs.
Create and convert the prospects for cross selling opportunities.
Sales and Channel Development
Conduct onboarding, training, and motivation sessions for DSA sales staff.
Monitor DSA leads and assist in file movement, eligibility checks, and query resolution.
Compliance and Risk Management
Ensure adherence to sourcing quality, documentation norms, and process compliance.
Track DSA behavior to avoid mis-selling or documentation lapses.
Customer Experience
Ensure prompt customer service and quick turnaround on queries raised by DSA leads.
Coordinate between DSAs and internal teams for smooth processing.
Digital Adoption and Innovation
Drive usage of digital tools among DSA partners for efficient lead flow and tracking.
Adoption of Siddhi and other digital initiatives.
Qualifications:
Graduation/post-graduation from a recognized institute
2+ sales experience (secured products preferred) with at least 0-2 years in Home Loan and LAP (preferably affordable housing loans).
Role Proficiencies:
Strong sales orientation
Proficiency in managing complex client relationships, diverse stakeholders
Capability to handle pressure and meet deadlines
Skill in managing large, geographically spread team; coaching and mentoring team members
Competence in managing within a dynamic, priority-setting environment
Strong risk and compliance mindset
Adept at communication and interpersonal skills
Job Skills: Refer to the Job Description Experience Required: 2-4 Yrs
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