COMPLETE Hostess / Host - Silicon Valley

WD Job Posting – Host/ess

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons is currently looking for a Host/ess.

Essential function of the job:

• Always offer a warm welcome and seat guests promptly at a table pre-set for the number in the party and according to guest preference. Present the menu.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Maintain and coordinate communication between shifts and management.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Other duties and projects as assigned by the management team.

Knowledge and Skills:

• Must be flexible with schedule – Able to work weekdays, weekends, holidays, and evenings
• Follow grooming guidelines, always presented in professional manner
• Previous experience in a fast pace luxury environment preferred
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching
• Must provide work authorization document - proof of eligibility to work in the United States of America

What to Expect: 

• Competitive Salary & Wage
• $22.44/hour
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance 
• Holiday, vacation, and sick pay 

• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability) 
• Free employee meals prepared by the culinary team
• Complimentary dry cleaning of employee uniforms 
• Free employee parking 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf