Concierge Agent - Sharm El Sheikh | FourSeasons Job

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

About the role
At Four Seasons Resort Sharm El Sheikh, The Concierge Agent plays a key role in curating unforgettable guest experiences. This role serves as a trusted resource for guests, providing tailored recommendations and seamless arrangements to ensure an exceptional stay.

What you will do
- Greet guests warmly and provide personalized assistance throughout their stay.

- Offer recommendations and make arrangements for dining, transportation, tours, and activities.

- Coordinate with internal departments to fulfil guest requests efficiently.
- Handle guest inquiries, complaints, and special needs with professionalism and discretion.

- Maintain up-to-date knowledge of local attractions, restaurants, and events.

- Assist with bookings for tickets, spa services, and other guest experiences.

- Ensure smooth communication between guests and external vendors.

- Uphold brand standards and contribute to the hotel's overall guest satisfaction scores.

What you bring

- Previous experience in a Concierge, Front Office, or Guest Services role is preferred.

- Strong knowledge of the local area, attractions, and services.

- Excellent communication and interpersonal skills.

- Ability to multitask and remain calm under pressure.

- A passion for delivering luxury service and creating memorable experiences.
  
What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
 

Schedule & Hours:

Full Time (8 hrs)