Public & Labor Lead Director, Client Services- Mid-Atlantic Region - DC - Work from home | CVS Health Job

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Public & Labor Lead Director, Client Services is primarily responsible for the management of the team of Account Managers and Senior Account Managers for the Public Sector & Labor Mid-Atlantic team. You will lead the team of Account Management staff in servicing clients and brokers, while also coordinating and partnering with Account Executives, VPCMs and Directors of Sales and Service as we retain and grow our book of existing business.

**Qualified candidates will sit in either DC/VA/WV/MD/PA/DE**

What you will do:

•    Provides oversight and direction to the account management staff;plans, staffs, and organizes timelycoordination ofgoalsandprojects; provides appropriateandeffective training.

•    Ensuresconsistent servicetoconstituents bymonitoring performance measuresand allocating staff resources to meet service expectations.

•    Implementsappropriateprocessestoachieveservicegoalsfortheregion.

•    Attracts,selects, andretainshigh-caliber, diversetalent.Develops, motivates,evaluates, and coaches staff on work procedures, renewal processes,proper call handling,and teamwork to deliver excellent constituent service.

•    Continually looksforopportunitiestoincreasecustomer/brokersatisfactionandteam efficiency.

•    Leadsprocessimprovement initiatives toincrease productivity andcustomer service. Consults with internal departments to explore options and resolve service issues to improve customer satisfaction.

•    Regularly providesupdates toseniorleadership onteam'soperational successes or improvement areas.

•    Assists with the organization of allactivities related to product training and development seminars involvingdepartmentstaffinalllocations;performs ongoing monitoring toensure the desired results are attained.

•    Required tocommunicate withinternalandexternal parties.Travel to offsite locations for in-person meetings.

•    Leadsandmanages ateamofAccountManagers responsible forbuilding strongpersonal and collaborative partnerships with an assigned book of business to achieve customer satisfaction and profitable growth.

 Required Qualifications:

• 7-10yearsofhealthinsuranceaccountmanagement experience withdemonstrated leadership inaccountmanagement development, execution,andaccountabilityand innovative service and sales approaches.

• Proven leadership experience managing account management teams.

• Demonstrated success in building and maintaining both consultant and customer relationships.

• Excellent communication, negotiation, and interpersonal skills.

• Strategic thinker with a track record of delivering measurable business results.

• Health & Life license required.

Preferred Expereince:

• 7-10 years of health care experience in the Public & Labor sector.

Education

•    Bachelor'sDegreeorequivalentwork experience. 

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.