At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Resort Costa Rica at Peninsula Papagayo:
From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “pura vida” at Peninsula Papagayo.
JOB FUNCTIONS:
1. The ability to provide general information and support inquiries to all callers while being familiar with brand standards, hotel services, hours of operation, key hotel personnel, daily activities, etc.
2. The ability to successfully use the telephone switchboard.
3. The ability to answer all incoming calls promptly with a pleasant tone of voice, using names where possible and routing calls to the appropriate extensions.
4. The ability to accept and place wake-up calls for hotel guests using brand standards.
5. The ability to properly handle "Do Not Disturb" requests, "No Information" calls, busy extensions, call transfer, call forwarding, call waiting, call pickup, call waiting, three-way conversations, etc.
6. The ability to report and log all phone maintenance and operational problems.
7. The ability to handle chat messages in an accurate and timely manner using the respective brand standards.
8. The ability to appropriately respond to any hotel emergency or safety situation.
9. The ability to perform other tasks or projects as assigned by hotel manage
More Information
Application Details
-
Organization Details
Four Seasons CR
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.