Application Support Engineer - Gurugram, DDC5E | Accenture Job

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a seasoned Application Support Engineer (SME) with deep expertise in Microsoft Intune, SCCM, and Nexthink to drive end-to-end endpoint management and digital workplace experience. The role focuses on advanced support, proactive monitoring, automation (Agentic solutions), and service optimization across enterprise environments.

Roles & Responsibilities:
- Lead end-to-end administration of Intune, SCCM, and EUC environments
- Manage device lifecycle, application deployment, patching, compliance, and endpoint security
- Utilize Nexthink for digital employee experience monitoring, analytics, and proactive issue resolution
- Perform advanced troubleshooting and root cause analysis using logs and telemetry
- Drive automation and self-healing solutions (PowerShell / Agentic AI)
- Ensure SLA adherence, stakeholder coordination, and continuous service improvement
- Mentor team members and support delivery governance

Professional & Technical Skills:
- Strong expertise in Microsoft Intune & SCCM (Co-management, Autopilot, WUfB, OSD)
- Hands-on experience with Nexthink (DEX monitoring, dashboards, campaigns, automation)
- Experience in application packaging, patch management, and endpoint security (Defender)
- Advanced troubleshooting and log analysis skills
- PowerShell scripting and automation experience
- Strong communication and stakeholder management

Additional Information:
- 12+ years IT experience (12 years in Intune/SCCM)
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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