COMPLETE Senior Engineer - Cloud & Infra Management

Job Description

Location:    Mumbai
Exp:    5-8 Yrs
SPOC:    Arokia Monash Kumar
    
    
Key Skills:    SERVICE-DESK
Job Description:    "POSITION SUMMARY: 
The IT Customer Service role primary responsibility is to provide outstanding IT customer support for all corporate users. This position is responsible for all inquiries from start to finish (Remote phone support is core to this role). Strong communication skills will be crucial as this position will answer inbound phone calls, emails, and management of incidents/ tasks. 
Years of Experience: 5 years & above

Mandatory Skills: 
•    Demonstrated proficiency with Microsoft Office 2013/16/365 Suite and higher.
•    Demonstrated proficiency with Microsoft Windows Operating System (Windows 7/ •
•    Windows10). • Demonstrated proficiency with Microsoft Active Directory 
•    Demonstrated proficiency with desktops, laptops, iPad’s, iPhones, Androids, and Blackberry handheld devices
•    Strong verbal communication and written documentation skills 
•    Proven experience troubleshooting network and PC hardware and software in a mixed Windows network environment
•    Strong analytical and organizational skills
•    Good attitude, positive, and willing to learn
Position-specific Technical Requirements:
•    Demonstrated proficiency with Microsoft Office 2013/16/365 Suite and higher
•    Demonstrated proficiency with Microsoft Windows Operating System (Windows 7/ Windows10) Demonstrated proficiency with Microsoft Active Directory
•    Demonstrated proficiency with desktops, laptops, iPad’s, iPhones, Androids and Blackberry handheld devices
•    SCCM experience preferred but not required
•    Proven ability to complete tasks independently and under pressure
•    Excellent customer service skills
•    Strong problem-solving skills
•    Strong leadership skills
•    Ability to communicate with individuals of various levels of technical knowledge 
•    Good attitude, positive, and willing to learn
Knowledge and Experience: 
•    Relevant college degree and MS Professional/ or equivalent
•    MCSE certification preferred 
•    ITIL certification preferred © Mindtree limited 2017 Page 2 of 2 
•    2+ years of progressive relevant experience in a corporate LAN environment.
•    Excellent customer service and communication skills. Must be willing to interact with members of the business and communicate effectively with IT Department
•    Excellent phone & email etiquette. 
•    Strong problem solving and research skills."
 

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