COMPLETE Sales Operations Manager - Intelligent Sales and Customer Operations

Skill required: Sales support and Service Management - Microsoft Office Suite

Designation: Sales Operations Manager

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 14 to 20 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. In this role, you will be required to demonstrate skills and experiences related to the implementation and use of the Microsoft Office Suite, a package of office productivity software (e.g., Word, Excel, OneNote) released by Microsoft and available for Microsoft Windows and Macintosh operating systems, with limited availability on mobile platforms.

What are we looking for?

• Ability to establish strong client relationship
• Ability to manage multiple stakeholders
• Adaptable and flexible
• Collaboration and interpersonal skills
• Problem-solving skills "

1. - 10+ Year of overall expereince with minimum 3 years in backend Sales Operations processes /Customer Service / Incident Management
2. - Atleast 4 years of experience in leading teams of 30+ Employees - Program and Project Management - Escalation Management
3. - Thought Leadership and ablity to work under pressure
4. - SLA & KPI Management
5. - Strong email (Outlook) management skills;
6. - Strong communication and understanding skills, get client's needs accurately and quickly;
7. - Familiar with office software operations, possessing basic data organization skills such as functions and pivot tables;
8. - Work experience in sales support related positions is preferred;
9. - Experience in managing clients independently and Relatioship Managment
10. - Strong Program and Project Management
11. - Customer Service Management, Delivery Excellence, Incident Management, Problem Management, Service Resolution Management, IT Help desk, Operations Management, Service Desk, Written and verbal communication"

Roles and Responsibilities

• - Program & Project Mgt, include impact analysis, manage/ execute user communication across multiple in-country/ corp stakeholders for landing new initiatives.
• - Business Reporting, Analytics Business Operation Services
• - SharePoint administrator services
• - Deliver accurate policy to sale team and drive the program execution according to MS Policy
• - Reports delivered on the days in the defined Deliverables Delivery Schedule.
• - Reports updated with latest sales, consumption and forecasting data; reviewed against Microsoft source data
• - Drive & monitor training programs across partners and suppliers
• - Budget tracking, Planned to actuals
• - Prepare and drive weekly/monthly communications and meetings"