Workflow Intern - People and Organizational Performance

You'll join our San Jose office as part of office and work with our global Capabilities and Insights team within the larger People and Organizational Performance practice (POP C&I). You’ll be part of our global knowledge network, which includes more than 1,800 knowledge professionals who work alongside our consultants and clients to generate distinctive insights and proprietary knowledge.

POP C&I is part of the global Research and Development fabric for the POP practice and plays a pivotal role in developing, codifying, sanitizing, and managing research-backed new knowledge, which includes proprietary documents, assets, and proposals. The team works in a very integrated way with other parts of the practice such as analytics and solutions and promises an optimal mix of research with integrated servicing of clients as a part of the larger client service teams.

McKinsey’s POP practice is a trusted adviser to the world’s leading businesses, governments, and institutions on their most important organizational opportunities and challenges. Our global network of over 800 consultants and experts, and our proprietary data and analytics, help our clients across a broad range of topics, including culture & change, organizational design, leadership & learning, talent, merger management, digital-analytics org, and CEO & board excellence.

You will be managing request flows, playing a dispatcher role during the Americas time zone. In this capacity, you will act like the first port of call for all POP questions coming from consulting teams, and be involved in scoping of requests, clarifying doubts on the request, managing process around communicating with consulting teams, setting expectations around deliverables and timelines, and allocating work to available researchers. You will also work with dispatchers from other regions, to ensure consistency in dispatching processes and to make improvements, also handle low complexity requests depending on bandwidth.  

You will analyze trends from requests received (tracker analyses), including tracking of all requests to identify patterns in the requests we receive from consultants and inform researchers of where knowledge should be codified. You will also alert leadership of requests coming from priority CSTs. You will work very closely with your Org counterpart in the other hub.

You will be codifying knowledge and maintaining specific assets, very closely involved in driving our knowledge codification process which would involve connecting with consulting teams, debriefing their engagement experience, sanitizing their information, and creating a shareable case. You can also play a crucial role in building and managing knowledge assets in the practice (for e.g., developing benchmarks, best practice methodology, etc.). You will also be involved on creating newsletters and contribute to building and maintaining our knowledge sharing platform on core organization topics.