Manager - SRE - Gandipet Mandal / Hyderabad, India

Event Management:
 Set up and manage monitoring tools to track MS Power BI and downstream Application performance and
health.
 Monitor, maintain, and optimize Power BI dashboards to ensure they are functioning correctly and efficiently.
 Generate reports and provide insights performance, incidents, and improvements.
 Collaborate with cross-functional teams to implement preventive measures and address emerging concerns
promptly.
Incident Management:
 Respond to and manage incidents related to Power BI and associated downstream systems, investigate and
track incidents to resolution in a timely manner and within predefined SLAs.
 Perform Root Cause Analysis (RCA) to the underlying causes of issues. Implement long-term solutions to
prevent recurrence of incidents.
 Support and maintain Azure Data Factory pipelines, ensuring data ingestion and transformation processes run
smoothly.
 Monitor and troubleshoot Databricks environments, optimizing performance and resolving any issues that
arise.
 Manage and maintain UiPath automation workflows, ensuring they operate reliably and efficiently.
 Execute and document post-incident summaries, root cause analysis and mitigation protocols to lessen the
likelihood of repeat incidents.
Collaboration and Communication:
 Execute the communication of incidents to relevant stakeholders, relaying information on business impact,
risks, prioritization, mitigation, and estimated time to resolution.
 Participate in on-call rotations to provide timely responses to production incidents and contribute to swift
issue resolution.
Change & Release Management:
 Execute Service Introduction & Service Acceptance process, to validate and test the Business Application (MS
Power BI & digital products) prior to production deployment / redeployment.
 Deployment of products and enhancements with minimal disruption to production systems.
Knowledge Management:
 Documentation of processes, procedures, standards, and SLAs of S&T BI & Reporting Services in Service
Knowledge Management System (SKMS)
Continual Service Improvement:
 Continually seek opportunities for improvement, automate repetitive tasks and reduce manual intervention.

Qualification:
Education:
 Degree in Computer Science, Computer Engineering, or related field preferred
Experience:
 6-9 years of experience; with minimum 3+ years of experience in Site Reliability (SRE roles) / IT Application
Support role
 Candidates must have strong background in supporting and managing MS Power BI Application and hands on
experience with least one of the specified technologies (Azure Data Factory, Databricks, Uipath).
 Candidate must have proven experience as a Site Reliability Engineer, DevOps Engineer, or similar role.
 Experience in Developing and implementing automation scripts and tools to improve Application reliability
and operational efficiency.
 Candidate must be willingness to be an integral part of the Production Support team, to work in UK, US shift
hours and weekend shift on rotation.
 Candidate must demonstrate a willingness to learn and adapt to new technologies as needed.
Preferred Qualifications:
 Certifications in Azure, Power BI, or related technologies.
 Experience with CI/CD pipelines and infrastructure as code (IaC) tools.
 Familiarity with ITIL practices and principles.
Technical Skills:
 Candidate must have experience with monitoring and logging tools such as Azure Monitor, Prometheus,
Grafana, or similar.
 Strong understanding of cloud platforms, particularly Microsoft Azure.
 Proficiency in scripting languages such as Python, PowerShell, or Bash.
Soft Skills:
 Ability to work is a fast paced, agile environment with large cross-functional teams.
 Ability to manage multiple priorities at the same time.
 Strong problem-solving skills and the ability to work under pressure.
 Excellent interpersonal and communication skills, both written and verbal
 Attention to detail and a proactive approach to identifying and resolving issues.

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