Director, Omni Services – Walmart eCommerce - Bentonville, AR

Position Summary...

What you'll do...

Location: Bentonville, Arkansas Only

Want to help lead the way in redefining how Walmart provides omnichannel shopping experiences to our customers?  The Director, Omni Services, is a critical member of the Omni Capabilities and Services team in Walmart U.S. eCommerce and will be responsible for building and delivering engaging omni experiences for customers whether they are shopping online or in-store.

The Omni Services team is designed to help Walmart further differentiate by building uniquely designed omni propositions and experiences to accelerate Walmart as the top of wallet destination among U.S. households. To deliver on this strategic objective, the team is focused on the following primary imperatives:

• Leveraging data to understand customer and associate pain points
• Partnering with merchant and services teams to identify digital capabilities that drive impact across the enterprise  
• Aligning enterprise priorities among key stakeholders and establishing ways of working that prioritize initiatives driving the most value 
• Building cross functional teams to accelerate the integration of omni capabilities and customer experiences  

The Director, Omni Services will support the business lead in a cross-functional collaboration model for various omni capability integrations in the pipeline and will also be responsible to engage with functional leaders to build an omni mindset while designing various propositions and experience across the company.  Creating a digital first mindset will be a key enabler of success. 

 You’ll sweep us off our feet if:

• You understand how customers shop across channels and use strategic thinking and innovation to create a seamless and fresh omni experience for our customers.
• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient.
• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
• You know how to guide the development and implementation of products and features working across product, engineering, and design teams.
• You’re a leader who can build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.

You’ll make an impact by:

• Supporting the business lead in building capabilities that deliver an outstanding omni customer experience to unlock full potential of deepening Walmart’s relationship with our customers.
• Executing go-to-market strategies for the varying digital capabilities and managing scaling efforts across merchant and services teams to deliver on the full potential for our customers and our business.
• Helping build a framework and optimization model, evaluating digital projects, priorities and workstreams, adjusting as needed to drive the largest business impact.
• Collaborating closely with merchant and services teams across Walmart U.S. to align to expectations and drive coherent and consistent omni customer experiences.
• Working closely with product, design, tech, functional owners and other partners to align and develop a robust end-to-end roadmap of future capabilities.

Preferred Qualifications:

• Ability to lead and work within a highly matrixed environment to optimize operational programs to drive growth.
• 10+ years of successful strategy, business operations or project management experience.
• Strong analytical skills with deep experience across planning and forecasting, business performance analyses, market sizing and business case development.
• Ability to distill complex business issues and strategies to highlight insights and actionable recommendations in a concise and persuasive manner.
• Demonstrated ability to work as part of a cross-functional team to drive business positive outcomes.
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 5 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 7 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Contracts Negotiation, Financial Planning and Analysis, Market Research, Microsoft Office, Modeling/Forecasting, Project Management, Retail Operations

Masters, Masters: Accounting, Masters: Finance, Masters: Marketing

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America