Senior Analyst-Membership Rewards Program Governance - New York, New York, United States

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are looking for a Senior Analyst, MR Program Governance who will support and lead various aspects of MR Program Policy, Governance, and Terms and Conditions management, It is an exciting time to join the team with significant opportunity for impact as we’re modernizing the program infrastructure.

Success will require a strong customer first mindset, an ability to support technical workstreams, project manage varying topics and effectively building relationships with core partner including, Product, Servicing, Tech, General Counsel’s Office, Operational Risk, Compliance, and others

Responsibilities

•                 Develop understanding on Membership Rewards platforms, policies, processes, and capabilities across all MR products

•                 Support planning and execution of Cardmember advanced notices and updates to the MR terms and conditions

•                 Support and drive various initiatives within the MR Governance Process, ensuring proper approvals, alignments and tracking for smooth implementation

•                 Support regulatory change management activities and implementation of select capabilities and redemption experiences in partnership with cross-functional teams, including Enterprise Digital, Enterprise Platforms, Legal, Compliance, Servicing, Marketing, Analytics, and Finance

•                 Support or lead hoc support of Loyalty Program priorities

Minimum Qualifications

•                 Positive “roll-up your sleeves” attitude with a proactive mindset

•                 Demonstrated success with project management

•                 Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions

•                 Calm under pressure and flexible amidst change

•                 Desire to work in a fast-paced collaborative environment  

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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