Engineering Technician II - New Orleans, LA

The Digital Modernization Sector at Leidos currently has an opening for an IT Field Services Engineering Technician at the NASA Michoud Assembly Facility in New Orleans, LA.  This is an exciting opportunity to leverage your technology skills and experience supporting the AEGIS contract as primarily a cable plant technician with the opportunity to also support as network technician.  This specific role will be primarily responsible for inside and outside cable plant technician service support and delivery with additional support to the network infrastructure.

Primary Responsibilities:

• Installation of ducts and conduits, pulling cables, and terminating, testing, splicing, and repairing interior and outside copper, coaxial, and fiber optic cabling.

• Performing intermediate and advanced touch supporting for the cabling infrastructure in support of service delivery.  Resolving incident tickets, work orders, performing problem investigations and collaborating with engineering resources on problem resolution and service installation and validation.   

• Installing, supporting, and/or maintaining infrastructure cabling and recommending cabling product and software upgrades.

• Performing technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient cabling standards and networking equipment as related.    

• Demonstrating a high level of customer service, professionalism, end-user support to a large mission-oriented customer.

• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.

• Resolving incidents according to service level agreements for all IT infrastructure problem or change requests.

• Solving a range of straightforward problems and providing ad-hoc cabling and networking equipment.

• Analyzing possible solutions using standard procedures.

• Performing all work to the industry and NASA cabling standards for quality. 

• Perform adequate configuration control and management for cabling changes.  

• Updating the required tools with work status.

• Completing work with minimal level of guidance and direction.

• Solving basic to advanced problems by analyzing possible solutions using experience, judgement, and precedents.

• Adhering to defined quality and configuration management processes and procedures. 

• Explaining information to others in straightforward situations.

• Ensure equipment and services provide a consistent and high-quality end-user experience.

• Performing technical analyses of software, hardware and transmission facilities using various diagnostic tools in support of efficient network operations

• Monitoring data traffic and controls network resource performance to ensure high-quality transmission.

• Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software.

Basic Qualifications:

• 2 or more years of relevant experience

• 1+ years of cable plant experience working with fiber optic, copper, and category cabling.

• 1+ years’ experience troubleshooting complex routing and switching issues.

• 1+ years’ experience configuring switches, routers, network appliances, WAN acceleration devices.

• Ability to work flexible hours, i.e., weekends or late afternoons and evenings.

Preferred Qualifications:

• BICSI Certification

• CCNA or other Networking Certification

• Experience with NASA

Salary range - $28/hr - $35/hr

Original Posting Date:

2024-07-02

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.