Supply Chain Customer Service Senior Associate - French Speaker - New Cairo, Egypt

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our Cairo office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where your dynamism and agility will make a difference.

• Analyze consumer sales and inventory analysis, and propose orders based on stock analysis.
• Request a proposed order approval by Customer in case of CMI.
• Update orders in the system based on order change request from customers.
• Capture order in the system (standard and promotion order not including samples/ donations).
• Check pricing.
• Optimize orders in terms of shipping combinations and create filler order for FTL delivery.
• Confirm order change in system for central delivery.
• Proactive out-of-stock communication in case of exceptions.
• Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status.
• Daily problem solving in order processing.
• Coordination between departments (in person, by phone, zoom meetings, email).
• Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
• Support relationship management with key stakeholders within BU supply chain.

• University degree
• Proficiency in French and English
• Previous exposure to similar role would be a plus
• Excellent analytical skills and numerical abilities
• Great communication and interpersonal skills
• Track record of being results oriented