HR Representative - USCA > USA > North Carolina > Greensboro - VFC

Let’s break down that day-in-the-life a bit more.

• Responds to a variety of inquiries in a courteous and professional manner through incoming calls, emails, chats, or voicemails.

• Understands the case management approach to ensure accurate and timely resolutions are provided to the inquirers.

• Documents all inquiries within Workday Help Case management application.

• Maintains an effective follow-up process for inquiries referred to Subject Matter Experts for resolution to ensure inquiries are resolved in a timely manner.

• Initiates clear and concise communication with internal and external customers; shares pertinent information while maintaining effective follow-up procedures. Communication may be written or oral.

• Educate employees on self-service options available for example, Workday/Workday App/Loop and how to provide navigation support.

• Explains benefit, insurance, and retirement coverage along with answering payroll related questions.

• Handle sensitive issues with employees with respect, diplomacy, and confidentiality.

• Initiates status reports to supervisor or lead when delays occur in responding to inquiries.

• Participate in other duties as assigned (unemployment claims, Subpoenas, Wage Statements, etc.)

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 1-2 years of experience and educational requirement below.

• High School education or equivalent experience.

• Experience in Customer Service

• Familiarity with Workday, Outlook applications

• Flexible work hours: Work Shift is 10AM - 7PM EST shift Monday through Friday.

The foundation skills you will need in this position are:

• Strong oral and written communication skills.

• Good PC skills (Microsoft Word, Excel, and Email.)

• General understanding of HR, Benefits and Payroll a plus.

• Strong organizational skills.

• Ability to function in a fast-paced environment.

• Ability to manage multiple task with frequent interruptions in a high volume setting.

• Ability to manage multiple priorities.

• Ability to be detailed oriented.

• Ability to manage time effectively to ensure the timely resolution of cases and assigned projects.

• Ability to problem solve.

• Ability to navigate through multiple computer applications and databases.

• Excellent interpersonal and listening skills.

• Ability to absorb, comprehend, and retain complex information.

• Ability to uncover unspoken needs through effective probing.

• Strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources.

• Open and responsive to quickly apply coaching and feedback for immediate improvement and proactively manage personal development.

• Experience delivering outstanding customer service in a metric-oriented environment.

• Partner with and assist others to promote an environment of teamwork and achieve common goals.

• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Hiring Range:

$19.20 USD - $24.00 USD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.