Housekepeing Manager - Marrakech

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

At the Four Seasons Resort- Marrakech we are looking for stars to join our amazing property and to be a part of our dream team!

About Four Seasons Resort Marrakech:

Rising from an ancient North African capital, an oasis worlds away and yet easily accessed from major European gateways is now welcoming sun seekers, romantics, adventurers, spa aficionados, history buffs, gourmands, intrepid shoppers and fun-loving families.  Four Seasons Resort Marrakech is a 40-acre (16 hectare) walled resort within Morocco’s most exciting city, with 141 rooms and suites, four dining options, two bars, a lavish spa and a world of possibilities for relaxation, exploration and memories.

Even before arrival, guests can count on the caring attention of staff to make any stay, whether for business or pleasure, for an extended visit or special event, completely worry free.  “Ensuring that every guest gets the most out of their time with us is our priority,” promises                      Andrea Obertello, our Resort Manager.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 94 hotels and private residences in major city centres and resort destination in 38 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.

Main Duties and Responsibilities

a)    Open the Housekeeping Department in the morning.  Check night report and prepare Room Attendants’ daily assignments.  Take appropriate action in cases of under or over staffing.

b)    Check in Room Attendants and issue work assig​nments.

c)    Check in Floor Supervisors and issue work and key assignments​

d)    Prepare daily rooms report before 10 A.M. submitting same to Front Desk noting any discrepancies and file copy.

e)    Supervise directly the cleaning and cleanliness of the Food and Beverage outlets.

f)    Establish cleaning programs to maintain cleanliness in these areas.

g)    Check public and staff washrooms to see that they are in good order and that all supplies are kept replenished.

h)    Check daily for maintenance conditions, make work orders for repairs in triplicate form (urgent reports made at once) and submit two to Engineering and retain one for file and follow-up.

i)    Check guest floors daily; check suites occupied and vacant; spot check occupied and check-out rooms daily; check all VIP and Special Attention rooms.  Inform Floor Supervisors of missing items or work not properly performed.  Inspect all back of house areas as well.

j)    Know all duties set out in all housekeeping job descriptions and ensure that systems are being followed.  Check that Housemen and Cleaners vacuum all corridors, and maintain cleanliness in assigned areas.  Inform Carpet Cleaner of rooms to be done and keep a record of them.

k)    Know room setups, color schemes, linens and inventories.  No furniture to be removed from rooms unless instructed by the Director of Rooms or Director of Housekeeping.

l)    Keep open communication with Director of Housekeeping and have regular meetings.

m)    Be familiar with all operating equipment so as to instruct staff as to its proper usage.

n)    Responsible for implementing "ongoing" training programs, and projects as assigned.

o)    Monitor training of new employees.

p)    Overseas the Laundry daily operations and needs.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Resort – Marrakech offers to the guest a special care and a modern take on traditional Moorish architecture next to the Menara Gardens, we provide also to our employee a haven of serenity and a good work environment and a same level of care that we expect to be shared with our clients.

What to expect: You will……

Be able to follow and guaranty the ethics and values of our company such as trust, integrity, respect, honesty, and fairness on a consistent basis.

Be a leader of the Golden Rule which is the foundation for all dealings with our employees and guests: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work.

Local package for the position.