COMPLETE Revenue Manager - Geneva

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Hotel des Bergues, Geneva, a Four Seasons Hotel:

Four Seasons Hotel des Bergues is Geneva’s first hotel and a landmark, blending contemporary and classic decor, steps away from the lake, the Old Town and the famous Quartier des Banques with a beautiful view of the Jet d'Eau. A state of the art Spa and a vibrant F&B operation complement the exceptional service provided by our extraordinary team.

Main Duties & Responsibilities: 

• Accurately generate, process and update reports and serve as primary source for majority of reporting and analytical needs of the Revenue Strategy team. 

• Assist with producing reports and statistics as required, highlighting key information to enable strategic decision making. 

• Produce Daily Revenue Strategy sheets and make recommendations based on price positioning and restrictions, implementing as required. 

• Perform all data mining and reporting to provide information for the purposes of forecasting, targeting need areas and balancing financial expectations.  

• Assist in the preparation of competitive analysis for presentation at forecast and strategy meetings. 

• Assist with the timely completion, submission, and presentation of the forecast as per the agreed schedule.  

• Complete all scheduled reporting and assist with ad-hoc reporting requests from corporate/ownership. 

• Review daily changes in market segments and investigate any discrepancies. 

• Closely monitor all reservations made and in-house guest reservations to ensure that rate strategies are being adhered to 

• Closely work with Conference Services, Reservations, Sales and Front Office Teams to ensure optimal inventory management and pricing, based on strategies agreed with DORM and Revenue Strategy Team 

• Ensure constant availability in room types and rates on a daily basis, liaise with the Front Office teams for on-the-day and short lead availability. 

• Manage parity queries, liaising with Distribution, Central Systems, and any 3rd Party suppliers.  

• Ensure all rates (corporate, packages, BAR rates) are loaded in a timely manner and distributed accordingly. Action any rate loading queries 

• Assist with systems maintenance as required.  

• Update operational rooms forecast on a daily basis.  

• Assist sales managers with pricing and inventory questions. Assist with rate quoting for Groups. 

• Closely work with Digital Marketing Communications and DORM to ensure effective and consistent content and pricing display via all central systems, including FS.com, OTA websites and GDS channels 

• Assist with preparation of meetings supporting the Director of Revenue Management and Director of Marketing as required.  

• Assist sales team on preparation of sales reporting for monthly and quarterly meetings. 

• Generate reports to assist sales team in their actions depending on needed period. 

• Assist with research and input into the formulation of strategies for the annual marketing plans/budgets. 

PROFESSIONAL QUALIFICATIONS: 

Completed bachelors or master’s degree in accounting, Business Administration or Hotel Management 

EXPERIENCE: 

1-2-years experiences working in hotel revenue management or similar business analytics role 

SKILLS: 

Mandatory:  

• Strong analytical skills and business acumen 

• Advanced Excel skills (Pivot, Macro) and strong computer skills including but not limited to Microsoft applications and email systems.  

• Excellent oral and written communication skills, must be able to write clearly and effectively. 

• Must be able to condense complex data into meaningful strategy. 

• Ability to work under pressure and meet various deadlines in a fast-paced environment. 

• Ability to manage time effectively and handle multiple tasks simultaneously. 

• Ability to present contrarian viewpoint and gain consensus through business analytics. 

• Capable of working and communicating effectively with senior management 

• Passion and motivation with outstanding interpersonal skills 

• High level of integrity and transparency 

Preferred: 

• Strong systems knowledge, including but not limited to Opera Property Management System, S&C System, IDeaS Revenue Management System, TravelClick Electronic Marketing Suite, OTA Extranets, OTA insight. 

• Fluent French and English language skills. 

Standard Duties: 

1. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. 

2. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. 

3. To report for duty punctually wearing the correct uniform/attire and name badge. 

4. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. 

5. To provide a friendly, courteous and professional service at all times.  To comply with local legislation as required. 

6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. 

7. To respond to any changes in the department as dictated by the needs of the industry, company or hotel. 

8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. 

9. To attend training and meetings as and when required. 

10. To ensure, as directed by your Manager, and following completion of your initial job training, that you remain up to date with regards to Manual Handling and COSHH as relevant to your role.