COMPLETE IT Specialist (Supervisory level) - Dubai at Jumeirah Beach

IT Specialist (Supervisory Level)

Full time

Four Seasons Resort Dubai at Jumeirah Beach

The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

Join our Team

• Work on a team that is built on mutual respect, collaboration, excellent service.

• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

• Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

The role of the IT Specialist

This position is responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. They will ensure that all critical systems are available twenty-four hours per day. They will also be responsible for providing support for other systems used and applications used.  They will assist in; virus protection management, systems backup and recovery procedures, management of third-party vendors, implementation of corporate-initiated technology. This position will assist internal and external guests with all IT issues and be responsible for responding to all Help Desk Tickets.

Responsibilities

• Maintain harmonious and professional relationship with all departments.

• Must have good interpersonal skills and be able to relate to all levels of staff.

• Must be able to assist hotel guests with technical requirements and issues.

• Must be able to provide high levels of service and support to admin users

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.

• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

• Assist in the co-ordination of new acquisitions and major projects as required.

• Participate in property-level, corporate-initiated technology implementations as required.

• Good knowledge and support for Desktop OS and applications including patches.

• Provide direct guest support and quality support to function rooms and conference services.

• Assist with administration of connection to global VPN and other communication tools.

• Assist in the process of systems backup and recovery procedures.

• Assist in management of third-party vendors.

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.

• Implement technology “best practices”.

Preferred Qualifications and Skills

• Minimum 3 year of experience in IT, preferably within a Hotel environment.

• Experience in providing support for end-user and guest application systems like Guest Room technologies, Sales & Catering, Human Resources applications or any other property-specific back-office application.

• Knowledge of specific hospitality industry applications and interfaces (i.e., Opera PMS, Back Office, Spa, HR systems, etc.) will be an asset.

• Knowledge of Networking and Windows Operating System Administration.

• Must have good interpersonal skills and be able to relate to all levels of employees and guests.

• Knowledge of Arabic language will be an advantage.

What to Expect: You Will....

• Be part of a cohesive team with opportunities to build a successful career with global potential.

• Have the opportunity to engage in diverse and challenging work.

• Be recognized for excellence.