Dickies: Store Manager - Grapevine Mills - USCA > USA > Texas > Grapevine Mills Retail Outlet 206 - WDM

Store Manager  

BASIC FUNCTIONS 

• Responsible for all aspects of Store Operations.   

• Accountable for store profits by maximizing sales, providing excellent customer service, managing inventory and controlling expenses.   

• Ensures that all Williamson-Dickie Retail Stores Co. policies and procedures are implemented, as stated in store manuals and memos.   

• Maintains all principles and standards of merchandise presentation, daily operations and personnel activity.   

• Performs other duties as required/assigned by supervisor 

SPECIFIC FUNCTIONS, DUTIES AND RESPONSIBILITIES 

Sales Generation 

• Achieves monthly sales plan projections through personal salesmanship and management endeavors.   

• Maintains well-trained Assistant Sales Managers and/or Sales Associates who are able to promote The Williamson-Dickie Retail Stores Co. products and image.   

• Develops a regular clientele and services their needs, within Company guidelines.  Develops a good knowledge of the Williamson-Dickie Retail Stores Co. products and stays aware of industry trends.   

• Maintains awareness of competitive activity and communicates issues to the General Manager – Retail Stores as appropriate.   

• Purges inventory of defective/damaged goods by implementing clearance procedures and damages out of stock. 

Customer Service 

• Ensures all customers are greeted and engaged. 

• Maintains well-trained Assistant Sales Managers and/or Sales Associates, ensuring good customer service.  

• Schedules staff to maximize customer service needs during peak daily, weekend and holiday periods. 

Staff Supervision and Training 

• Actively recruits and hires Sales Associates and Assistant Sales Managers and completes their training per Company programs to ensure Company performance standards are met.   

• Ensures the store is properly staffed to meet scheduling needs.   

• Follows Company criteria for properly hiring, reviewing, coaching, disciplining, promoting and terminating Sales Associates and Assistant Sales Managers, with the proper approval.   

Merchandising 

• Implements all basic Company merchandising principles and standards for proper sales floor display.   

• Follows through with signage and display of all catalogs, newspaper advertisements and seasonal promotions as directed.   

• Ensures all stock is represented on the sales floor.   

• Adheres to Company housekeeping policies.   

• Reports product problems to Home Office.   

• Protects Company gross margins by ensuring accuracy in retail pricing, to include current price cards, clearance pricing, promotions and damaged merchandise markdowns.   

Expense Control 

• Ensures that payroll guidelines are followed.   

• Controls all variable expenses of operating the store within established approval levels.   

Daily Store Operations and Documentation 

• Ensures that all day-to-day activity is carried out according to Company policy and procedures.   

• Uses and manages all POS equipment and functions as determined and intended by the Company.   

• Completes all Company-required forms and documents as requested and within necessary timeframes for all operational, merchandising and personnel administration issues.   

• Fulfills requests for detail from Home Office.   

Protection of Company Assets 

• Accounts for all merchandise movement into and out of the store.   

• Ensures paperwork and POS system accuracy through diligent daily review to prevent fraud or book losses.   

• Is fully responsible for preparing for and taking physical store inventory.   

• Takes security measures during and after store operating hours to protect assets.   

• Reports all cases of suspected internal and external dishonesty to General Manager – Retail Stores.   

• Files necessary freight claims.   

• Sees that all funds and deposits are secured each day.   

• Possesses and controls personal premises key and monitors assignment of other premises keys to designated store staff members, as authorized.   

• Maintains key control functions for premises and equipment.   

• Ensures that the locks are changed in the event of staff changes requiring reassignment of keys.   

Store Maintenance and Appearance 

• Maintains the physical sales floor standards (e.g., walls patched/painted, doors/locks/hinges working properly, carpet cleaned as necessary, windows washed, etc.).   

• Presents major repair/maintenance needs to General Manager - Retail Stores for approval.   

Self-Development 

• Completes special projects assigned by the Home Office or General Manager - Retail Stores, which may include permanent or temporary assignments such as visual merchandising, training new managers, managing another store on an interim basis and assisting with new store openings.   

• Advances personal job knowledge and management skills by reading or any other means. 

PHYSICAL CAPABILITIES REQUIRED 

• Stamina to fulfill the work requirements of a 40-hour minimum work week, to include evenings, weekends and holidays.   

• Ability to move and lift up to 50 lbs of products using proper equipment and techniques.   

• Ability to use all equipment, ladders and fixtures provided by the Company to merchandise the store and complete other job duties. 

SKILLS, ATTRIBUTES AND EXPERIENCE REQUIRED 

• College degree or equivalent retail management experience . 

• Proven sales ability. 

• Effective leadership skills. 

• Oral and written communication skills. 

• Analytical ability. 

• Effective problem-solving ability.  

• Basic merchandising ability 

• Proficient in use of Microsoft applications (Excel, Word and Outlook). 

• Professional appearance and presentation.