Application Tech Support Practitioner - Bengaluru, BDC14A

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Cloud Based Service Management Process Design
Good to have skills : Automation in Application Development, C# Programming Language, Python (Programming Language)
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues, while utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, utilizing your expertise in Cloud Based Service Management Process Design. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). - Stay updated with the latest advancements in Cloud Based Service Management Process Design and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Cloud Based Service Management Process Design. - Good To Have Skills: Knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). - Strong understanding of system and application support processes. - Experience in identifying and resolving complex technical issues. - Excellent communication skills, with the ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: - The candidate should have a minimum of 5 years of experience in Cloud Based Service Management Process Design. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.

15 years full time education

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