Infra Tech Support Practitioner - Gurugram, DDC5E

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Kubernetes
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth operations and resolve any issues that arise. - Collaborate with stakeholders to understand their requirements and provide technical support. - Perform regular maintenance and updates to systems and software products. - Troubleshoot and resolve hardware and software issues at the operating system-level. Professional & Technical Skills: - Must To Have Skills: Proficiency in Kubernetes. - Strong understanding of system administration and network protocols. - Experience with server and network hardware and software solutions. - Knowledge of operating system-level troubleshooting and maintenance. - Familiarity with software solutions/vendors/brands. - Good To Have Skills: Experience with cloud platforms such as AWS or Azure. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Kubernetes. - This position is based at our Gurugram office. - A 15 years full time education is required.

15 years full time education

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