Technology Architect - Gurugram, DDC5E

Project Role : Technology Architect
Project Role Description : Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software and security.
Must have skills : Unified Communication and Collaboration Implementation, Contact Center Technology Implementation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 1 Bachelors Degree Diploma in Engineering Computer Science

Summary: As a Technology Architect, you will be responsible for reviewing and integrating all application requirements, including functional, security, integration, performance, quality, and operations requirements. Your typical day will involve reviewing technical architecture requirements, providing input into final decisions regarding hardware, network products, system software, and security, and ensuring the successful implementation of Contact Center Technology and Unified Communication and Collaboration solutions. Key Responsibilities • Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues • Managing & maintaining Cisco Unified communication and collaboration, contact center network, WebEx, Telepresence Infrastructure for various clients. • Managing & maintaining CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues. • Provide L3 / L4 support for operational activities. • Vendor management for resolving major production issues. • Handling day to day Incidents and Service requests. • Sending daily and weekly status reports to Client and Project Manager. • Understand requirements from client and create design documents. • Prepare technical solutions and effort estimation for the projects. • Planning, coordinating, tracking and executing Migrations. • Identify process improvement areas and define new processes. • Identify automation areas and implement the automations to optimize the team efforts. • Mentoring team members to achieve target timelines and deliverables. • Handling escalations related to project deliverables. • Coordinating with vendors on process improvement areas and ensure to have those in place. • Motivating team members to upskill / cross skill. • Tracking team contribution towards project deliverables. • Contributing and driving project / capability initiatives. Technical Experience: • Product/Solution knowledge – Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco Meeting Server, TMS, VCS/Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, Cisco Emergency Responder. • Sound technical knowledge and hands-on on Cisco UC&C environment. • Implementation and ongoing management of the Cisco UC&C products. • Management and troubleshooting of complex environment. • Knowledge on NICE engage environment, Cisco VVB (CVP). • Knowledge on Oracle session routers, Oracle SBC. • Implement the changes/network as applicable, test the changes and handover to customer. • Expertise on ITIL processes and project management. Good To have: • Exposure on UCCX/UCCE. • Knowledge on NICE engage recording. • Automation using RPS / DevOPS Professional Attribute • Minimum 5 years of hands-on experience on one or more products mentioned above. • Experience in implementing and managing complex UC&C environments. • Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business) • Team handling / people management, good communication skills. • Self-driven, target oriented. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred.

1 Bachelors Degree Diploma in Engineering Computer Science

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