IT Service Management Representative - Bengaluru, BDC7B

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : A 15 Years of full time education

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the infrastructure service management lifecycle. Roles & Responsibilities: - Manage the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. - Provide operational support, ensuring production systems and devices are online and available. - Manage the infrastructure service management lifecycle, including incident, problem, change, and release management. - Collaborate with cross-functional teams to ensure timely resolution of incidents and problems, and to implement changes and releases with minimal disruption to services. - Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs), and continuously improve service quality and efficiency. Professional & Technical Skills: - Must To Have Skills: Experience in Service Desk Management. - Good To Have Skills: Experience in ITIL framework, Incident Management, Problem Management, Change Management, and Release Management. - Strong understanding of IT service management principles and best practices. - Experience in managing and resolving incidents and problems, and implementing changes and releases. - Experience in monitoring and reporting on service performance, and identifying opportunities for improvement. Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering high-quality IT services. - This position is based at our Bengaluru office.

A 15 Years of full time education

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