Project Support Professional - Albuquerque, NM (SSC) 3949

Essential Functions:
• Answer inbound calls from customers, service providers and stores to provide installation project support.
• Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather project information.
• Conduct initial contact with customer and service providers to provide centralized contact information and project expectations in order to verify project scope and ensure alignment.
• Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.
• In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
• Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
• Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs.
• Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
• Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.
• Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
• Drive for results by consistently achieving goals and completing tasks/activities on time.
• Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
• Adapt to a fast-paced environment with evolving process enhancements.
• Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Minimum Requirements:
• High school diploma or GED
• 1- 3 years' experience in a customer facing role
• 1 year of experience in project coordination OR experience in remodeling or construction industry

Preferences:
• Bachelor's degree in a related field of study
• 1 year of experience in project coordination OR experience in remodeling or construction industry
• 1 year of experience working in a Project Management function
• Experience in contact center environment
• Knowledge of remodeling and construction
• Bilingual

Pay Range for CA, CO, HI, NJ, NY, WA: $17.56 - $29.27 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.