Premium Service Mobility Market Lead - Kuala Lumpur, Exchange 106

About Accenture   
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. 

The Premium Service Market Lead/7 role is a global role and part of the Mobility function within Corporate Services & Sustainability. The Premium Service Market Lead is a talent mobilization interlock with the HR Market/Services leads and global and local Mobility experts for enabling talent across country borders within our policy construct.  The Premium Service Market Lead is aligned by the business to provide counsel and expertise, partnering with Leadership and HR Partners on mobility operational delivery.

The Premium Service Market Lead provides premium services to all CL1-5 long term assignments and transfers, including overseeing business case development, investment and ROI development/discussion/approvals and is responsible for case management of such assignments between Home HR, Host HR, Business Leaders, & Assignee. 

The Premium Service Market Lead provides expert guidance and support to business leadership and HR Partner.  In addition, the Premium Service Market Lead is SPOC for mobility education, knowledge, and escalations for the business.

The Premium Service Market Lead will also be the high touch support for special programs and services such as V&A Mobility, HR Tap, ADP, and local pilot programs for their Market.

The responsibilities will include, but are not limited to the following;

• Lead Mobility Premium services for Market/Service Group of responsibility, including Market MD approval process, executive summaries, process improvements and escalations.

• Act as main point of contact for Market/Service Group business and HR leadership related to premium services.

• Deliver premium support for senior level assignees and accompanying family members.

• Deliver premium support for Mobility special programs and services.

• Manage all leadership assignments/transfers as the POC for leadership, assignee and HR Partners providing a seamless high touch service for the full life cycle of the assignment/transfer.

• Partner with leaders, HRBPs, and Mobility Market/MU leads to ensure talent mobilization plans meet business priorities.

• Develop a strong knowledge of Accenture mobility policies, researching policy details as needed in order to provide key data insights for applying policies.

• Review cost estimates, explaining cost estimate in detail to sponsors and accountable for responding to all queries from the business and assignee.

• Coordinate exceptions with business sponsor, MU team and Global Policy team.

• Provide local expertise knowledge and guidance to business leadership thus ensuring compliancy to local policies and laws.

• Build relationships with cross-functional groups that the Premium Market Lead interacts with (e.g., Finance, Mobility Policy, Employment Tax, Legal, MU Delivery, HR for Leadership, Total Rewards etc.)

• Serve as point of contact for vendors and local support teams to ensure consistency of high touch care throughout assignment/transfer lifecycle by providing training and guidance.

• Build strong business acumen and awareness of business growth plans, priority focus areas and current landscape.

• Build strong relationships with Market/ Service Groups/MU HR Partner’s, joining calls to build knowledge of the priorities and growth plans for headcount.

• Work to develop Premium MSLs within the team by providing guidance, training, and career counseling.

• Participate in special projects as needed.

• Maximize team productivity to ensure high quality deliverables within deadlines.

• 5-7 years’ experience in Mobility Case Management Services

• Fluency in spoken and written English language.

• Excellent Customer Service skills/strong relationship management skills essential

• Knowledge of Accenture Mobility and HR tools

• Strong understanding of Accenture’s business strategy, objectives, and organizational structure

• Supervisory experience

• Deep experience working with Microsoft tools, including Excel, Word, and PowerPoint

• Strong written, verbal, and interpersonal communication skills

• Excellent time management skills, ability to work across multiple time zones and functional areas

• Strong executive presence and communication skills

• Proven experience with executive stakeholder management and operational excellence

• Strong analytical and problem-solving skills

• Ability to work independently and use own initiative.

• Ability to simultaneously manage multiple complex activities.

• Thorough understanding of Accenture’s policies and procedures and familiarity of the issues facing the other internal groups

• Ability to manage issues and escalations.

• Experience in program management processes and tools

• Ability to manage issues and escalations.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.