HR Ops Sr. Analyst - SAN NICOLAS DE LOS GARZA, Mexico

We Are PepsiCo  

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.  

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.   

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.  

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.  

Know more: PepsiCoJobs 

Join PepsiCo, dare for better. 

The Opportunity 

The main purpose of the role is to supervise Sales Payroll services leveraging the Standard Model of Incidences Consolidation Process while searching for process optimization opportunities.

This services are currently migrating from Hyderabad HUB to México HUB and this position will be key in the transition process (Knowledge Capture, Knowledge Transfer, Ramp Up, Go Live and Satabilization) to ensure operation enablement and stabilization avoiding business disruption.  

Your Impact  

As HR Ops Sr. Analyst your responsibilities would consist of:

• Guarantee Sales Payroll portfolio services execution.
• Ensure good customer service and guarantee Service Level Agreements timing and delivery while working in process improvements and time optimizations.
• Develop a thorough knowledge of PepsiCo's US business policies and labor legislation in order to enhance business processes.
• Leverage technology to omptimize payroll efficiency.
• Responsible of proper escalation for daily resolution issues and ultimate escalation point person.
• Ensure proper execution of Sales Payroll processes through operational team:
• Receive incidence and validate fulfilment of requirements
• Capture incidence information in payroll system
• Ensure payroll meets operation controls
• Monitor tickets reception and release ensuring SLA compliance
• Track and Report KPIS and SLAs for Payroll processes
• Plan and overview work load of extended team
• Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuos improvement
• Act as point person for Sales Payroll processes audits

¿Who Are We Looking For?  

Experience:

• Bachelor’s Degree in in Industrial Enginner, Accounting, Finance, Business Administration or Related Field
• Strong English oral and written communication skills
• Functional knowledge for human resources processes
• Previous experience in payroll, accounting or finance processes

• Proficient in full suite of Microsoft Suite of products: Word, Excel, PowerPoint, Outlook
• Customer focused, adaptable, strong follow up and organizational skills
• Ability to quickly shift and adapt to changes as they come; proactively communicating throughout the process

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. 

What can you expect from us: 

• Opportunities to learn and develop every day through a wide range of programs.  
• Internal digital platforms that promote self-learning.  
• Development programs according to Leadership skills.  
• Specialized training according to the role.  
• Learning experiences with internal and external providers.  
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.  
• Financial wellness programs that will help you reach your goals in all stages of life.  
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. 
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.