Workplace Service Delivery Analyst – Financial Services - Bengaluru, BDC14A

* Job Profile

(Job Profile - Accenture Catalog)

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The Processing Analyst analyze and prepare various MIS reports, work on cost variance activity, raise PR, Follow-up to release PO, Process invoices, identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, validate the outstanding, interact & work with other internal teams to enable vendor invoicing, follow up with vendor for invoice submission, track invoice until disbursement. Requires Interaction with Vendors / internal business stakeholders on a regular basis & escalate as appropriate to focus & achieve the business outcome of resolving vendor payment disputes.

Deliver Workplace services within agreed time, quality, and cost.

SPANISH LANGUAGE – READING, SPEAKING & WRITING SKILLS REQUIRED.

*Management Level

CL 11            

* Job Description

Key accountabilities:

• Prepare, monitor, and validate Purchase Orders for accurate and timely payment processing.
•  Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
• Validate transaction details, review requirements completion/adherence before endorsing them to vendors.  Follow-up for Invoice submission & Accrual/Re-accrual tracking.
• Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, handle the case end to end
• Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
• Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines.
• Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
• Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor/requestor/approver for accurate and timely payment processing and expense charging.
• Experience working in workplace related tools or process is an added advantage.
• Demonstrated, well-developed verbal and written communication skills;  Customer-oriented; seeks solutions that will provide value to end-user
• Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
• Document transactions according to established process documentation and/or as required based on business requirement.  Enhance and improve operational workflow and performance.
• Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
• Resolve discrepancies and/or disputes according to established processes and policies.
• Track, monitor and complete transactions from request to payment. 
• Raise or escalate transactions that are inaccurate and/or aging.
• Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
• Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
• Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
• Learns new applications, technologies, and skills through intensive hands-on experience.
• Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis.

* Job Qualifications

Qualifications:

Skills and Experience:

• Graduate in commerce or finance or equivalent. 3-5 years’ finance experience working in workplace related tools or process, finance, procurement , payables/receivables domain
  Experience in Billing or Invoicing or Finance, preferably from vendor management or accounts payable background
• Good Vendor co-ordination & management skills required
• Possess excellent communication skills, both written and verbal
• Convincing/negotiation skills
• Maintain a focus on Customer service.
• MS Excel skills

Required Skills

Can be found in Workday

• Excellent communication skills and ability to lead conversations with stakeholders.
• Experience working in workplace related tools or process is an added advantage.
• Reports/Dashboards and Analytics     
• Process Improvement/Innovation        
• Stakeholder Management        

SPANISH LANGUAGE – READING, SPEAKING & WRITING SKILLS REQUIRED.

Optional Skills

• Operations Management
• Customer Service
• Escalations Management
• Analytical Skills
• Workplace Services Management

Education

Graduate with 3-5 years’ of work experience

• 2-4 years’ years of relevant experience working in shared service /Finance/ processing experience or workforce management or related domains
• Accounts Payables / Finance / Procurement skills

Language

SPANISH LANGUAGE – READING, SPEAKING & WRITING SKILLS REQUIRED.

* Experience Level

Graduate with 3-5 years of work experience

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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