HR Global Services Supervisor - TJM01 - Poly - Blvd. Bellas Artes 20308 Tijuana Mexico

HR Global Services Supervisor

Description -

This role is responsible for supervising a team of individual contributors supporting local HR processes, ensuring adherence to policies and guidelines, career development and establishing protocols. The role fosters a positive environment for training, influences administrative decisions, and communicates process improvements to HR and business leaders. The role also supervises documentation and manages quality issues while driving enhanced employee experiences and process frameworks.

Responsibilities

• Supports providing coaching and guidance on job performance and career development to direct reports, HR managers and employees to use myHR services.

• Manages a team of analysts and professionals and provides technical, functional, and operational expertise within HR global services.

• Establishes protocols and tiered escalation, ensuring response to issues and requests from HR, employees, and managers.

• Builds and maintains a positive environment to train and develop team members to foster understanding of broad HR principles, policies, procedures, and systems with a high level of customer service focus.

• Influences and makes final decisions on administrative or operational matters and leverages country best practices in view of standardizing processes globally.

• Communicates process capabilities and projects to country or regional HR and business leaders.

• Supervises business process documents (e.g., Standard Operating Procedures, Statement of Work, Business Score Card, etc.).

• Supports improving employees' experience and customer satisfaction through myHR services.

• Enhances and implements new process framework (e.g., Termination process simplified).

• Manages root cause analysis, containment, recommendations, and resolution of quality issues and executes complex HR data transactions.

Education & Experience Recommended

• Four-year Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4-6 years of job-related experience and 0-2 years of management experience, preferably in customer service, or a related field.

Knowledge & Skills

• Auditing

• Automation

• Business Process

• Data Analysis

• Data Integrity

• Human Resources Information System (HRIS)

• Process Improvement

• Project Management

• Workday (Software)

• Excellent verbal and written communication in English and Spanish

Cross-Org Skills

• Customer Centricity

• Prioritization

• Resilience

• Team Management

• Strategic Thinking

Impact & Scope

• Impacts immediate team and requires basic understanding of the family group’s role in HP organization.

Complexity

• Applies company policies and procedures to resolve routine issues.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Human Resources

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement