Public Sector Inside Sales District Manager - AQN01 - Rio Rancho, NM - Call Center (AQN01)

Public Sector Inside Sales District Manager

Description -

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages non-exempt/exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members'work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.

As a member of HP Federal, the successful candidate must be a US citizen.

Additional guidance/criteria:

• Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region.
• Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Responsibilities:

• Manage area(s), customer(s), or team(s) of HP employees with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
• Coach and mentor employee direct reports. May coach and mentor non-direct reports as needed. Manage FPR process for HP employees. Manage team and individual performance.
• Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other HR goals.
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
• May hold Master's or advanced degree in related field. Typically 8+ years of relevant experience.

Knowledge and Skills:

• Typical skills include:
• Workforce management/development
• (developing) Leadership
• (developing) Influencing Others
• Escalation management, customer relationship-building
• Knowledge of Corporate capabilities and outsourcing industry norms
• Business Analysis and Planning
• General Financial Management/Cost Management
• General Project Management
• In-depth understanding of technology in direct responsibility
• General understanding of related technologies
• (developing) Knowledge of industry and market trends

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Not Specified

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement