Senior Analyst, Payor Performance - 243 Consumers Road, Toronto, ON

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

OVERVIEW:

Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the Payor Performance team, whose primary goal is to manage Third Party Payor risk management and risk assessments. The Senior Analyst, Payor Performance, will assist the team by providing data analysis on all Payor processes with the emphasis on Claims Verification and clawback analysis, as well as implementing risk mitigation tactics via financial and compliance reporting maintenance and distribution.

DUTIES AND RESPONSIBILITIES:

• Develop and execute the Payor Performance team’s goals and objectives by providing data analysis on all Payor processes
• Develop extensive risk mitigation and assessment tactics to minimize the financial and regulatory compliance risk to stores with respect to audits
• Implement risk mitigation reporting as well as managing the maintenance and distribution of reports
• Collaborate with cross-functional teams to design, develop, and maintain data models, reports, and dashboards that meet the Enterprise’s needs
• Create Pharmacy Job Aids to improve knowledge and compliance to Third Party Payor policies among Pharmacy Team members
• Collaborate with regional leaders and provide educational learnings to better support all stores in the region and implement action plans to support new initiatives
• Internal collaboration with other business areas including Operations, Pricing and Procurement to develop, train and support stores regarding Payor processes and develop education and training documents
• Support stores during the entire end-to-end audit process
• Ensure data accuracy, integrity, quality, and compliance with data governance policies
• Maintain records of reporting, results, and recoveries to translate into Period and Quarterly reporting internally
• Monitor team shared mailbox and respond to escalations accordingly
• Support ad-hoc pharmacy special projects to improve our pharmacy processes nationwide

SKILLS AND EXPERIENCE:

• A minimum of 2-4 years’ experience in data analytics, preferably in the Healthcare/Business/Financial fields with a focus on statistical analysis and data modelling
• Undergraduate degree required, a degree in Computer Science, Mathematics, or related field is strongly favored
• Strong Analytic capabilities required; proficiency in manipulating large datasets.
• Advanced experience in Excel is a requirement; proficiency in MicroStrategy, Teradata, Python and coding languages is a plus.
• Strategic thinker with exceptional problem-solving skills and ability to develop innovative solutions to complex problems.
• Advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects to meet required deadlines amid competing demands
• Advanced Microsoft Office skills: Excel, PowerPoint, Word to produce reports, documents, and presentations  
• High level of initiative to take projects from start to finish with minimal supervision
• Strong collaboration, presentation, and communication skills
• Professional manner, courtesy, tact, and diplomacy are required in dealing with colleagues and external in every day working relationships

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.