COMPLETE Hotel Assistant Manager (Duty Manager) - Bengaluru

The Four Seasons Hotel Bengaluru is looking for top talent to join the Dream team.

About Four Seasons Hotel Bengaluru

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

For more information on Four Seasons Hotel Bengaluru, visit press.fourseasons.com/Bengaluru or check us out on facebook.com/FourSeasonsBengaluru/

About Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating 120 hotels and resorts, and 45 residential properties in major city centres and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveller reviews and industry awards.

For more information visit fourseasons.com.

For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.

 Position

The Four Seasons Hotel Bengaluru is looking for a Hotel Assistant Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

The Hotel Assistant Manager will oversee the Front Desk operations and act as manager on duty in the hotel when senior managers are not available.

You will direct staff that performs the following duties and will also perform these duties on your own: welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.  Check guest out of the hotel, preparing and explaining the bill.  Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

You will assure that all financial and credit procedures are followed.  Follow up on credit problems with Front Office Manager and/or Credit Manager. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

You will take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.

You will resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

You will check guest in and out in an efficient and friendly manner, using guest name whenever possible.  Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.  Issue correct keys to the guest. Checks out guest at end of stay.  Ascertain guest satisfaction, collect keys, post late charges and present bill to guest.  Settle bill accurately through credit card or cash transaction.

Requirements

Must have previously worked in a similar capacity in a Five Star Hotel at least 2 years.

College education preferred

Excellent reading, writing & oral proficiency in the English language

Proven interpersonal skills with a track record of successful guest interactions and handling guest complaints.

Excellent organizational skills, Attention to detail, Ability to multitask, Ability to negotiate, organize, delegate & work under pressure is required.

Knowledge of Opera Software

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence