Head of HR Operations - Britannia House

Job Title

Head of HR Operations

Location

Britannia House

Employment Type

Full time

Contract Type

Permanent

Hours per Week

37.5

Salary

Competitive Salary plus benefits

Category

Employee Experience

Closing Date

7 July 2024

 

We are recruiting for a Head of HR Operations in our People Services team. You will be accountable for managing and overseeing delivery of end-to-end services from Onboarding to Offboarding. A Senior HR expert with a strong background in HR operational excellence, workforce management, and service delivery.

As well as collaborating with other service delivery teams, HR teams, and other senior ASDA stakeholders to focus on high HR service delivery standards and evolve against market leading practices you will deliver a seamless colleague experience for all HR services and provide oversight to ~150+ colleagues in People Services.

 You will be expected to play a critical role in streamlining processes and owning the overall operational plan and collaborate with product & process owners, peers, vendors, and other stakeholders to deliver efficient and high-quality processes to colleagues to drive business outcomes.

“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone’s input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

“Everything you’ll love ”

• Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. (2/3 days office working)
• Discretionary bonus – Rewarding you for your hard work and efforts
• Company matched pension – Looking forward to the future
• 25 days annual leave per year plus 8 bank holidays – Making sure you take time for your self and switch off
• 13 paydays a year – who doesn’t love an extra payday?
• Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
• Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
• Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
• Free city centre parking – you can also use it outside working hours

Plus much more! “That’s more like it”

“Find your role”

• Develop and translate ASDA Workforce strategy into operational talent goals, objectives, and service delivery roadmap.
• Communicate a clear vision and strategy for the end-to-end delivery of services.
• Develop and translate organizational strategy into operational goals, objectives, and service delivery roadmap.
• Implement required changes to service delivery to drive efficiency and colleague experience.
• Implement and execute with quality and consistency standardized procedures to ensure effective delivery of services.
• Assess process risks and work closely with Process Owners to mitigate these risks.
• Function as an operational leader and SME for the services supported to drive closure of more complex challenges in operational delivery.
• Ensure high customer satisfaction ratings by ensuring transactions are executed accurately and as per agreed upon SLAs.
• Adopt and implement a data and analytics-driven approach to measure the efficiency of the end-to-end processes.
• Lead the analysis of the existing delivery methodology to identify inefficiencies, redundancies, and areas for improvement.
• Evaluate process operations against set quality standards and SLAs.
• Establish and maintain key performance indicators (KPIs) and metrics to measure the success and impact of the optimized services.
• Make recommendations and compelling business arguments to determine which opportunities to pursue with a focus on achieving organizational goals.
• Build business cases to quantify the cost and value of opportunities and advocate for funding, as necessary.
• Continuously monitor performance, gather data, and provide regular reports to management.
• Work in partnership with the process owner to build a culture of continuous process excellence and improvement.
• Provide SME expertise and inputs to ensure consistency and alignment across policy, process, and data.
• Provide SME inputs to support efforts to ensure resources are trained on processes, policies, and systems.
• Foster strong relationships with stakeholders, including team members, department heads, and senior leadership.
• Lead and motivate the team by providing guidance, setting performance goals, conducting regular performance evaluations, and facilitating professional development.

“Let's find out about you”

• Strong HR analytical skills and ability to work with data to make informed decisions.
• Excellent communication and interpersonal skills for effective collaboration and stakeholder engagement.
• Project management skills to plan, execute, and monitor process improvement initiatives.
• Adaptability and a continuous learning mindset to keep up with evolving processes and technologies.
• Agile mindset to drive continuous improvement.
• Strong HR expertise and Domain Knowledge (incl. associated Technology) for Employee Relations, Occupational health, Ethics, Labour Relations, Core HR, Reward, OD, Time & Attendance, Time-Off and Leave, Payroll, People Advisory, processes and Talent Management & Learning
• Excellent Service Delivery Management and Monitoring skills to deliver services with greater efficiency.
• Customer Centricity & Experience Driven mindset to deliver the customized and exceptional experience to the colleagues.

“Find your everything at Asda” - bringing brighter living within everyone’s reach.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Work Where it Works   

Our hybrid way of working gives you the choice to work where it works.  This enables you to chose where you’ll be the most effective.  It offers a mix of working from home and in an office environment that works best for you and your team. 
You will also get an excellent benefits package including;-
•    Discretionary company bonus
•    £8,000 company car or car allowance
•    Company pension 1.5 times colleagues contribution (Max 15%)
•    10% colleague discount, free parking and many additional rewards.
 
About You

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.