Senior Software Engineer_Conversationl Experience_RASA /Nuance) - Bengaluru

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability, and safe homes. For more information, visit, www.lowes.co.in.

About the Team

Contact Center Technology team is responsible for all systems and applications for all agents and customers who call the Conversational IVR to Stores and Contact Center.  This is a diverse portfolio covering CRM, Conversational AI systems , Workforce Management and quality systems and Analytics.

Job Summary

The primary purpose of this role is to provide consultation and technical direction on translating business requirements and functional specifications into logical program designs. This includes facilitating the implementation and maintenance of complex business and enterprise software solutions to ensure successful deployment of released applications. This role serves as a technical expert for project teams throughout the implementation and maintenance of business and enterprise software solutions. In addition, this role personally develops and delivers code modules, stable application systems, and integrated enterprise software solutions within various computing environment.

Roles & Responsibilities

• Working closely with product team in building product roadmap, translating the roadmap to design decisions, estimate and getting it developed.

• Collaborate with architects or engineering leaders to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs

• Develop, configure, or modify microservices and event driven architectural solutions using appropriate technology stack

• Build and execute automated test scenarios

• Deploy the solution by building and maintaining continuous deployment pipelines

• Participate and coach junior team members

• Learn and continuously upgrade skills

• R&D on new tech and capabilities

• Must work well in a dynamic team environment, Excellent team and collaboration skills

• Strong communication skills, a positive attitude, and empathy.

Years of Experience

• 5+ years in software / IT development

Education Qualification & Certifications

• Bachelor's degree in computer science, CIS, or related field (or equivalent work experience in a related field)

• 5+ years of experience in software development or a related field 

• 2 years of experience in database technologies

• 5 years of experience working on project(s) involving the implementation of solutions applying development life cycles (SDLC)

Primary Skills

• Should have at least 4+ years of experience in enterprise level solutions and developing code in a Conversationl experience product (open source RASA or vendor based products such as Nuance)

• Good understanding of IVR, chat systems and the ability to do low level design, user story creation and assist junior developers in any tech or domain difficulties

• Excellent Java coding skills with knowledge on data structures and latest features of java.

• Experienced and comfortable in using Docker and Kubernetes

• Experience working in cloud solutions like GCP, Azure ,AWS, etc as well as on-premise applications.

• Should be hands-on and able to develop code and Proof of Concepts with guidance from Leads

• Worked in Agile Development and aware of CI-CD best practices.

• Able to design taking into account scalability, availability and performance for applications with heavy traffic.

• Able to provide best practices for development, unit testing and acceptance testing.

• Should be able to collaborate and work with the global teams

Technology

• More than 4+ years experience in Java and Conversational solutions

• Extensive experience in Spring and SpringBoot.

• Microservice design patterns and cloud deployment.

• Create solutions using Messaging technologies like Kafka and MQ.

• Experience in designing and using Caches, Relational and NO-SQL databases.

• Flexible & Skilled to understand Javascript libraries like NodeJS, ReactJS.

• Worked on Maven, Gradle, GIT and Jenkins.

Secondary Skills

• E-commerce/Retail domain experience

• Java and Cloud certifications

• Familiarity with data engineering and AI principles a high level

• Experience working in CouchBase, Workflow engine, GraphQL and Micronaut.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.