Services Program Manager/Transition & Transformation Manager - SAU01 - Kothari Arena

Services Program Manager/Transition & Transformation Manager

Description -

Job Description

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

 

The TTM is responsible for:

Responsibilities

• Establishing and ensuring that appropriate TTM processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, management of change & communications etc.) as listed in the SOW.
• Managing the Transition program for all HP functions (Managed Services, Customer Support, HR, Procurement etc) and co- ordinates all the PMO internal and external project activities.
• Leading the overall Transition/Transformation team during pre-sales and/or Transition/Transformation phases of the delivery
• Manage/support Transition.
• Manages execution of Transition (project) activities.
• Ensuring that all Transition/Transformation Project Plans are consistent, congruent, and integrate with the overall Deal Project Plan and customer Transition/Transformation plans.
• Lead and manage the execution of the Project Plans.
• Ensure regular reporting and communication of Project status to internal and external stakeholders
• Act as primary customer interface during Transition/Transformation
• Manage Project Change Requests working with internal and external stakeholders.
• Financial management for Transition/ Transformation activities, including setting budgets, approving forecasts. The overall transition/transformation budgets are provided by the finance team, internal allocation and spend monitoring by delivery teams is TTMs responsibility.
• Accountable for leading internal breakthrough improvement programmes. Is seen as an authority and leader in all aspects of transition / transformation activities.

Education and Experience Required

• ITIL Certification (Intermediate/Expert)
• Project Management Professional (PMP) Certification, or equivalent experience is an advantage.
• Must have an Undergraduate Degree. (Preferred fields include Business, Computer Science, IT/ IS, or Electrical/Electronic Engineering (or equivalent combination education or experience)).

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement