About the Role
In this elevated role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be focused on the customer as you support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.What You'll Do
Provide support to customers and field partners for all our brand stores in North America through multiple interactive channels of communication.
Demonstrate abilities in managing unique, complex, or escalated customer issues, using multiple sources of information.
Ability to determine solutions independently, think creativity and implement rapidly with an extraordinary focus on resolution for a positive customer experience.
Ensure accuracy and compliance with customer calls related to Risk Management or Social Responsibility.
Who You Are
Proven customer service experience in a fast paced and complex environment
Resourceful and solution oriented individual with excellent communication and follow up skills
Demonstrated ability to manage complex issues and deescalate situations
Strong interpersonal skills, including the ability to deescalate situations with poise and composure.
Ability to create innovative solutions that enhance the overall customer experience.
More Information
Application Details
-
Organization Details
Gapinc / 817 GPS Consumer Direct, Inc.
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.