Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Network Services Technician, your role is important in providing technical skill and support of the company’s Data, Voice, Security, and Wireless networks. In a typical day, you'll work as part of a network operations center to maximize stability, availability, and functionality of the production environment as well as provide inbound support for network related issues. You'll also assist in supporting routine moves, adds, and changes within the company’s network.

What You'll Do:

• Support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center

• Troubleshoot, isolate, and diagnose network problems, either alone or as part of the team

• Monitor and respond to all applicable alarms in a timely manner and act as a central communications center for all telecom issues

• Support inbound requests from the helpdesk and end users

• Responsible for carrier and supplier escalations ensuring prompt incident resolution

• Coordinate field service technicians to respond to and restore services

• Coordinate with suppliers and internal resources, assist in communications and/or status updates to branch sites with network issues

• Ensure all activities are properly documented and tracked through a ticketing system

• Maintain network related data; update network information in IT’s database of sites, including providing on time written reports/status to IT management

• Participate in rotating on-call schedule

• Other duties as assigned

Requirements:

• Associate’s degree or comparable work experience

• 1 year or more of Network Operations experience

• Cisco networking and voice experience

• Understanding of WAN, LAN, Voice, and networking systems

• Understanding of a broad variety of telecommunications technologies

• Advanced organizational skills, ability to successfully manage multiple tasks/incidents simultaneously

• CCNA / CCNA Collaboration preferred

• Experience with Velo Cloud SDWan and/or Cisco TAC preferred

• ITIL incident Management Certification preferred

• Proficient documentation and written skills

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.