Retail Manager - Orlando

Join our Five Diamond property in Orlando!  

The Opportunity:  

Retail Manager 

Who We Look For:  

We are looking for an individual who can provide leadership support for the Retail Outlets. You will be accountable for store operations and ensure all store standards are consistently met including the ability to achieve daily sales goals. In this role, you will also handle scheduling, inventory management, and visual standards upkeep. 

Responsibilities: 

• Achieve quantitative measures of performance in the following areas: sales volume, units per transaction (UPT), sales per hour (SPH), sales per square foot (SPSF), payroll expense, shortage control, turnover and company contests. 

• Push for and focus the staff on exceptional level of customer satisfaction by evaluating and responding to each customer’s individual needs 

• Promote a warm and friendly atmosphere among peers and staff, guests and residents, treating all with aloha, dignity, and respect. 

• Execute company visual directives within given timeframes 

• Drive visual presentation and maintenance standards through effective staff training 

• Communicate merchandise issues, quality issues, and business drivers to the Director of Retail 

• Assist and participate with the selection, hiring, and training of staff with Director of Retail and/or People & Culture to fill open positions 

• Recruit candidates that meet store management, selling, and non-selling criteria 

• Take ownership of day-to-day operational supervision 

• Responsible for scheduling and payroll, skills mastery training, direction and discipline. 

• Lead by example on sales floor, visual merchandising, store cleanliness and upkeep, client outreach through ‘clienteling’ calls and emails 

• Establish weekly, monthly and annual sales goals for each retail store.  

• Responsible for all staff scheduling including time off requests, vacation approvals and meal breaks. Keep Director of Retail informed of store issues, concerns and needs. 

• Oversee timely processing of shipments, invoice payments to vendors, communicating shipment discrepancies to buying team 

• Plan, conduct and organize store inventory on seasonal or as directed by the Director of Retail 

• Participate in scheduled inventories, resolving variance discrepancies, ensure accuracy and timeliness in reporting variances 

Minimum Qualifications:   

You will possess a high level of interest in fashion merchandising and display creation as it relates to store esthetics and its impact on revenue generation in the retail-hospitality industry. The most qualified candidate will have a desire to gain proficient knowledge in the retail profession as it relates to the unique resort/fashion field.  

• Prior experience in retail management of 3 – 5 years is preferred. 

• A sincere willingness to provide service to residents, guests, and peers.  

• Good organizational skills, with the ability to work independently.  

• Ability to function well under pressure, set priorities and adjust to changing conditions.  

• High work ethic, with a sense of responsibility for the role filled within our team.  

• Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.  

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.  

Comprehensive Benefits: 

• Energizing Employee Culture where you are encouraged to be your true self!    

• Comprehensive learning and development programs to help you master your craft.    

• Inclusive and diverse employee engagement events all year-round.    

• Exclusive discount and travel programs with Four Seasons   

• Competitive wages and benefits  

• Medical Insurance after 30 days of employment 

• Employer-paid Dental and Vision insurance 

• 401(k) and Retirement Plan Matching   

• Employee Assistance Program 

• And so much more!