Housekeeping Coordinator - Jackson Hole

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Housekeeping Coordinator

Full Time

Four Seasons Resort and Residences Jackson Hole is looking for a Housekeeping Coordinator who is dedicated to providing exceptional quality and service to our guests. The Housekeeping Coordinator assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.  As a point of contact with the guest, the Desk Attendant plays a vital role in terms of guest perception. 

Responsibilities

• The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation.

• This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.

• Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by.  Guest requests have the highest priority.  May also handle guest requests for the Laundry/Valet Department.

• Transfer calls to various departments.

• Use the paging system to page for various employees (usually a House Attendant or Supervisor).

• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.

• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately

• Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System

• Assign sections to House Attendants and Supervisors

• Assign pagers and keys

• Prepare discrepancy report

• Monitor number of rooms being released

• Track all guest requested items

• Maintain lost and found log book/database

• Record all engineering deficiencies in a log book/database

Preferred Qualifications and Skills

• We are looking for individuals who possess a high level of attention to detail and a strong work ethic.

• Strong communication skills are required..

• -Strong computer skills are required and previous experience with Opera is strongly preferred.

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities.   This may include some evenings, weekends and holidays.

• Candidates must have excellent personal presentation and interpersonal skills.

• Successful candidate must possess legal work authorization in the United States.

Benefits!

• Discounted housing available

• Complimentary room nights around the world

• Medical, dental and vision insurance for you and your family

• 5 Weeks PTO

• Retail, spa and F&B discounts

• Free Employee Cafeteria meals

• Free uniform dry cleaning

• Discounted/transferable ski passes

• Free ski storage

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf