About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oceanfront retreat on Hawaii's last unspoiled island. On the southeastern coast of the pristine island of Lanai, our five-star, five-diamond resort sits just a moment away from many of the most scenic spots, best reached by foot or 4-by-4, and where the Hawaii found in vintage postcards comes vibrantly to life. Spend your days lounging by our lagoon-style pools, strolling our botanical gardens, reconnecting body and spirit at Hawanawana Spa, and savouring Japanese cuisine at cliff-side NOBU LANAI. From the rugged uplands to the aquatic sanctuary of Hulopoe Bay, the opportunities for adventure – and relaxation – are endless.

Aloha! Four Seasons Resorts Lana'i is seeking an Assistant Director of Information Technology.

JOIN OUR 'OHANA

The Assistant Director of Information Technology is responsible for the efficient operation and maintenance of all computer systems and data and voice communications activities at the Four Seasons Lana'i Resort and Sensei Lanai, a Four Seasons Resort.

People Functions

• Maintain harmonious and professional relationships with all departments and Home Office.

• Must have strong interpersonal skills and be able to relate to all levels of staff.

• Must be able to assist hotel guests with technical requirements and issues.

• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.

• Assist in other areas of the accounting office as needed.

Product Functions

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PBX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.

• Establish and maintain user procedures and hardware familiarization for all systems.

• Provide administration services, to include contribution to technology capital and operating budgets.

• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.

• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.

• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.

• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.

• Assist in the co-ordination of new acquisitions and major projects as required.

• Participate in property-level, corporate-initiated technology implementations.

• Good knowledge and support for desktop OS and applications including patches.

• Provide direct guest support and quality support to function rooms and conference services.

• Administer Office 365 with Teams, connection to global VPN and other communication tools.

• Assist in the process of systems backup and recovery procedures.

• Assist in management of third party vendors.

• Provide 24/7 support for mission critical systems.

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).

• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Senior Director of IT.

Profit Functions

• Recommend new applications as requested by hotels to streamline business processes.

• Implement technology “best practices”.

• Provide HSIA Guest and Customer support when no contract with third parties exists.

You will be a great addition to the team by demonstrating the following competencies:

• Highest level of integrity and transparency.

• Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.

• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills

• Good written and verbal communication skills

• Work in a safe, prudent and organized manner.

• Reasonable cost analysis, cost management and budgeting skills.

• Clear understanding of the purpose and reasons for internal controls.

• Understand and familiar with hotel quality standards and service standards.

• Strong commitment to service.

• Technical background, MCSE, CompTIA, or strong networking skills

• Prior education and/or experience supporting complex networks

• Quick grasp of Four Seasons IT core standards, key controls, policies and procedures.

• Knowledge of basic accounting principles.

Job Requirements:

Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self motivator. Must have knowledge of cabling; computer networking equipment and operating systems; personal computer and server hardware; data communications equipment and protocols; and office administration applications. Knowledge of specific hospitality industry applications is desirable Must have strong interpersonal skills and be able to relate to all levels of management. Must be able to assist hotel guests with technical requirements and problems.  Must be capable of training users with varying degrees of computer knowledge. Must have a commitment to follow all local and corporate policies and procedures as they relate to Computer Systems and Telecommunications. Must work in a safe, prudent and organized manner.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

FOUR SEASONS RESORTS LANA'I

On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 & 2021 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences!

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

WHAT TO EXPECT

• Salary $77,000 to $82,000

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

• And so much more!

We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf