Benefits Specialist - US - Remote (Any Location)

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.  Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Benefits Specialist

Parsons is looking for an amazingly talented Benefit Specialist to join our team! In this role you will get to work with our employees who have inquiries or issues relating to their benefit plans.

What You'll Be Doing:

• Resolve employee questions, disputes, and issues with benefits programs in a timely manner

• Assist and advise employees who are enrolling in benefit plans

• Process benefit transactions in the HR systems in a timely manner

• Collaborate with other team members and functional areas to get the job done effectively and efficiently

• Serve as an informational resource for HR Call Center including but not limited to benefits, onboarding, off boarding and payroll policies and procedures

• Responds to benefit inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general benefit questions

• Works closely with vendors and support units to ensure excellent service and timely resolution for issues

• Assists with the open enrollment and new hire process

• Ensure proper triage, escalation and effective resolution of more complex inquires to Benefits Manager

• Document all customer interactions using Salesforce case management system

• Back up other HR Shared Services Representatives, as needed.

• Performs additional HR tasks and/or special projects, as assigned.

What Required Skills You'll Bring:

• Minimum two years of benefits-related experience

• Minimum two years customer service experience

• Strong foundational knowledge of HR, Benefits and Payroll concepts and ability to learn and retain policies and business processes.

• Ability to cross-train and perform different job functions within Human Resources

• Ability to work any schedule during hours of operation 9:00 am to 8:00pm Eastern, Monday through Friday. 

• Ability to learn and use technology to perform job requirements, including but not limited to MS Office, Workday, CostPoint, TESS, E-verify, BT line, Chat platform, and case management via Service Cloud/Salesforce.

What Desired Skills You'll Bring:

• Bachelor’s degree (BA) or equivalent from two-year college or technical school is desired. 

• Excellent verbal and written communication skills

• Strong time management, organizational and prioritization skills; ability to multi-task

• Ability to work independently and as part of a team

• Excellent customer service skills; ability to effectively communicate with team members and employees of all levels

Minimum Clearance Required to Start:

Not Applicable/None

This position is part of our Corporate team.

We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

Salary Range: 

$25.34 - $44.33

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!