AMS Publishing and Communication Ops management - AFZ02 - Heredia, CR -Building 2 (AFZ02)

AMS Publishing and Communication Ops management

Description -

Job Summary
• This role is responsible for executing strategic plans to improve and optimize business processes and capabilities. The role analyzes existing processes and collaborates with various departments to design new architectures and ensure seamless integration. The role monitors performance metrics, identifies opportunities for improvement, and ensures alignment with strategic objectives and regulatory compliance.

Responsibilities
• Supports the execution of strategic plans for the improvement and optimization of business processes and capabilities across the organization.
• Designs the architecture of key processes and capabilities, ensuring that they are aligned with the overall business architecture and long-term vision.
• Collaborates with various departments and business units to ensure that processes and capabilities are integrated seamlessly into the broader organization.
• Utilizes data analytics and modeling techniques to identify trends, patterns, and opportunities for process improvement, cost reduction, and revenue enhancement.
• Monitors performance metrics and KPIs for processes and capabilities and provides insights for improvement.
• Utilizes standard project management and quality improvement methodologies in process improvement approaches.
• Identifies risks associated with process changes and capabilities, ensuring business continuity and compliance with regulatory requirements.
• Provides guidance and mentorship to junior team members, helping them develop their skills and expertise.
• Ensures that all processes and capabilities are aligned with the strategic objectives and adapt to changing business needs.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in business operations, business process improvement, change management, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Automation
• Business Operations
• Business Process
• Business Requirements
• Change Management
• Continuous Improvement Process
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Lean Six Sigma
• Process Improvement
• Project Management
• SAP Applications
• Six Sigma Methodology
• Supply Chain
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement