Manager, CMO Support - BCA02 - Bucharest Novopark Building F, Romania (BCA02)

Manager, CMO Support

Description -

Job Summary
• This role is responsible for managing the entire department of sales support, developing sales support strategies, and allocating resources while fostering collaboration and a high-performance environment. The role engages with stakeholders, manages order processes, and monitors performance indicators. The role performs talent management and ensures compliance with laws and regulations while maintaining accurate documentation.

Responsibilities
• Manages the entire department of sales support professionals, providing guidance and mentorship to ensure success and alignment with organizational goals.
• Develops and executes sales support strategies and initiatives aligned with sales goals and overall business objectives.
• Allocates resources, including personnel and budget, to empower the sales support team with the necessary tools and technology.
• Manages order management team on an operational level and suggests ideas to improve the organization’s effectiveness and efficiency.
• Fosters collaboration and facilitates communication between the sales support team and other departments to optimize cross-functional operations.
• Monitors and tracks key performance indicators (KPIs), taking proactive measures to meet or exceed performance targets.
• Engages with internal and external stakeholders to handle escalations, address issues/concerns, and communicate change updates.
• Manages the organization's Customer Relationship Management (CRM) system, ensuring accurate tracking of leads, opportunities, and customer interactions.
• Performs talent management responsibilities including recruitment, performance management, coaching, and career development.
• Ensures compliance with all relevant laws, regulations, and company policies while maintaining accurate documentation.

Education & Experience Recommended
• Four-year or Graduate Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in customer support, sales operations, sales support, people management, or a related field.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• Administrative Support
• Cold Calling
• Customer Relationship Management
• Customer Support
• Finance
• Inside Sales
• Invoicing
• Marketing
• Merchandising
• Product Knowledge
• Project Coordination
• Proofreading
• Sales Administration
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Support
• Salesforce
• SAP Applications
• Selling Techniques

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement